Wei East stands behind their products 100%. If you're not happy within 30 days after purchase, they want to hear from you and learn why. They would be grateful if you would call them (888.WEI.EAST) and tell one of their friendly Beauty Specialists about your experience. Mail the product back to Wei East with a note that includes your name, address and telephone number. They will reimburse your credit card for the purchase, less shipping and handling.